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No credit for phone mailed in

I mailed in my old phone, after around 5 different conflicting phone calls, over 2 weeks ago.  I still don't show a credit on my line.  Can someone please tell me, aside from the chat feature or calling yet another agent who gives me a different answer how I can resolve this issue?  Its been going on over 2 months now.



Re: No credit for phone mailed in
Customer Support



You are in the right place!, Our goal is to provide you with the best service and experience. Please, send us a PM, so we can address all your concerns.


Verizon is always here to help.