Really frustrated with Verizon. I've contact their customer service repeatedly and nothing has been resolved. Verizon needs to do better and implement systems and processes that allow their customer service reps to resolve issues in a timely manner.
My husband and I ordered new phones via curbside pickup. Our order was CANCELLED BY VERIZON because they couldn't fulfill the order. We've been unable to reorder phones and have them shipped to us because it says we have a pending order. This has now been several days and when we contact customer service (with VERY LONG Hold times) or chat times - they basically say they can't do anything. At this point, I think I should be able to get out my contract.
I've never had a good experience with Verizon. When we originally signed-up with them, they overcharged us by over $500 and it took 6 months to resolve.