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No trade-in promo of $550 applied to account from Nov
lwal0767
Member

I have been in touch with the trade in specialist team for 4 business days now. UPS shows delivered to their warehouse at the beginning of Nov and still no credit has been applied to my account. And the worse case today, I was on the phone waiting for someone for over an hour and finally someone got with me to supposedly not hear me, but funny they called me back only to be disconnected. So, waiting again for someone to help me with my ticket 7624290. IT IS NOT MY PROBLEM THAT THE WAREHOUSE LOST MY PHONE! This is TERRIBLE customer service and hate to put it out there but am as we are a military family and if they treat us like this, I can only imagine the treatment received for those that are not!

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

Supposedly the monthly credit for the last three months will be applied to my next bill (retro) and also received an added $40 credit. Will believe when I see it. If not resolved, will be filing a complaint with the BBB.😠

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Re: No trade-in promo of $550 applied to account from Nov
vzw_customer_support
Customer Support

Hello, Iwal0767. We do want to make sure that you have the offer on your wireless account. So we can get a better look at the details I am going to send you a Private Note. Please respond to that message. Thank you. -Kevin

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

Hello Kevin, been messaging with Jose. Hope all gets resolved now that I have spent HOURS on the phone with multiple trade-in specialists. Until I actually see that credits have been applied, I want this post to stay open.

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

On the phone again with trade-in dept as I have yet to see $40 credit in Verizon app/my account and also checking to see if the monthly trade-in credit is listed to come out next billing cycle. 😠😠

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

Still on hold for 40 minutes, looks like it may be another HOUR wait (if not more)!

 

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Re: No trade-in promo of $550 applied to account from Nov
vzw_customer_support
Customer Support

Iwal0767,

 

I do apologize for this issue arising as to the device not being checked in and checked in yet. I can understand how this can be a concern for you as you submitted the Trade-In. In addition, I apologize for the recent experience that you had online and the call dropping. I can understand your frustration. 

 

I can definitely take a look at your account to see if there is any update on the ticket number that you enclosed. I will need access to the account. 

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

-Roni

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Re: No trade-in promo of $550 applied to account from Nov
vzw_customer_support
Customer Support

We are happy to review these concerns with you directly. If you would like us to do so, please leave us a Private Note here. We look forward to continuing our work with you soon.

 

*Robert

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

I have yet to receive ANYTHING from Verizon. I received text that I will be receiving $40 credit and the trad in credit of $22.91 retro (3 months) and then it will show going forward but NOTHING and talked with a Louis yesterday and he was absolutely RUDE by constantly cutting me off and talking over me! When all this is done with the monthly payments for new phone, I will be going to another carrier and taking my husband along with me. FRUSTRATED AND FED UP!

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Re: No trade-in promo of $550 applied to account from Nov
lwal0767
Member

I have yet to receive ANYTHING from Verizon. I received text that I will be receiving $40 credit and the trade in credit of $22.91 retro (3 months) and then it will show going forward but NOTHING and talked with a Louis yesterday and he was absolutely RUDE by constantly cutting me off and talking over me! When all this is done with the monthly payments for new phone, I will be going to another carrier and taking my husband along with me. FRUSTRATED AND FED UP!

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