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No way to block outgoing international calls
ARVSIN66
Member

It is unfortunate that Verizon wireless doesn't have a feature to block outgoing international calls for their customers. We have already incurred charges for international calls which were made mistakenly using direct call (instead of apps such as vonage or whatsapp). The suggestion provided by the Verizon representative was to remove the contacts from the phones, which is not a practical option because we still need to able to message, use apps (which uses same contacts) to communicate with them.

This request is to make the feature available where customers can block outgoing international calls.

Labels (1)
Re: No way to block outgoing international calls
ryanm_vzw
Verizon Employee

We definitely want to make sure that you get the help you need with blocking international calls from being placed, ARVSIN66. Also, sorry to hear about those charges you incurred from mistakenly making calls earlier. I'm happy to further assist with this. Please check your private messages here: https://community.verizonwireless.com/inbox

RyanM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No way to block outgoing international calls
ARVSIN66
Member

Still haven't heard back though I replied to the message in my inbox 4 weeks back.

Re: No way to block outgoing international calls
vzw_customer_support
Customer Support

We have sent you another private message. 

 

UbaldoJ_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: No way to block outgoing international calls
Arobster
Member

We definitely want to make sure that you get the help you need with blocking international calls from being placed.

 

Were there any updates on this topic? 

As Verizon wants to make sure users get the help they need with blocking international calls from being place, can you please just add the ability for users to do so?

 

 

 

Re: No way to block outgoing international calls
spikeyorange
Member

how do I place a block on outgoing international calls on my account?

Re: No way to block outgoing international calls
vzw_customer_support
Customer Support

Arobster, we understand how vital it is for you to be able to block international calls to avoid extra costs. Your phone line is required to have an international feature to allow you to make international calls. We can remove the feature from your line to prevent, your line from making international calls. Please keep in mind that your line will be able to call international numbers that have ten-digit numbers like U.S. numbers. We offer some great international plans so you can make calls from the U.S. at great rates. Take a look. https://www.verizonwireless.com/support/international-long-distance-faqs/

JacobV_VZW

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Re: No way to block outgoing international calls
deloused
Sr. Member

You can stop yourself from doing so by not placing international calls, and tell those that you trust with your account to not do so also

Tags (2)
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Re: No way to block outgoing international calls
7327632401
Member

I do need this feature to block outgoing international calls. When I look this blog, it appears that Verizon is not very serious to address this request by customers.

Re: No way to block outgoing international calls
vzw_customer_support
Customer Support

Thank you for your valuable feedback. We have submitted this to the proper team on our end. Please meet us in a Private Note for further assistance. Albert_VZW

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