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Not honoring BOGO
amandabeth26
Member

We got the "BOGO" deal back in May for the XR except we didn't qualify! Apparently, we needed to have the Unlimited Data plan. Obviously, I was not aware and I'd like to think neither were the oblivious reps at the Verizon store. Verizon won't make it right unless I switch to Unlimited. Bummer, been a customer for a long time but will switch to another carrier.

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Correct Answers
Re: Not honoring BOGO
amandabeth26
Member

Yup, lesson learned! But such a bummer 😞

View solution in original post

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Re: Not honoring BOGO
Ann154
Expert
Expert

It really helps to read all of the fine print for each promotion before agreeing to it. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not honoring BOGO
amandabeth26
Member

Yup, lesson learned! But such a bummer 😞

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Re: Not honoring BOGO
glitchedpixel
Sr. Member

Other carriers don't have much options outside unlimited these days so you'd be switching to a terrible network for nothing.

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Re: Not honoring BOGO
vzw_customer_support
Customer Support

Thank you for contacting us. Getting the assistance you need is a must, and we are here to provide it. Please Meet us in a Private Note for assistance. AlbertP_VZW

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Re: Not honoring BOGO
Shmanns
Member

Verizon not honoring BOGO and there was no fine print to read.  The sales person offered it.  There was no contract because we were just getting an upgrade to an existing phone.  The sales practices are deceptive.  It is a cultural problem that someone needs to look into. 

Re: Not honoring BOGO
vzw_customer_support
Customer Support

I am sorry to hear about the troubles you are having with a BOGO offer that was not honored, Shmanns. I want to look into your concerns and see what's going on with the offer. Please bear in mind; upgrades are usually doing device payments and not by contracts for many years now. Here's a link that goes over how device payments work https://www.verizonwireless.com/support/device-payment-faqs/ . Also, at the bottom of this link, it goes over how BOGO credits work. Did you add a new line of service and do an upgrade at the same time to get the BOGO offer? Which specific BOGO offer are you referring to? When was the exact date the order for the BOGO was processed? Please share more exact details so we can look into your BOGO concerns more closely. 

 

EdwinW_VZW

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Re: Not honoring BOGO
Jyfo
Member

We too are having the same problem!   We upgraded and added a new line and Verizon is giving us the run around. This started in March.   I'm livid!   

Re: Not honoring BOGO
Lizzy10
Member

I am having the same problem,  the store representatives need to get there act together.  In the olden days people had more respect for others than to lie to them so they can make a buck... horrible 

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Re: Not honoring BOGO
Lizzy10
Member

I am having the same trouble,  please hold your store representatives accountable when they deceive people who come in to get help with new or upgrading phones. This really is horrible for Verizon because you will be losing your faithful customers.  We have been customers for over 17/18 years and now we are dealing with all this mess. 

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