We got the "BOGO" deal back in May for the XR except we didn't qualify! Apparently, we needed to have the Unlimited Data plan. Obviously, I was not aware and I'd like to think neither were the oblivious reps at the Verizon store. Verizon won't make it right unless I switch to Unlimited. Bummer, been a customer for a long time but will switch to another carrier.
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It really helps to read all of the fine print for each promotion before agreeing to it.
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Verizon not honoring BOGO and there was no fine print to read. The sales person offered it. There was no contract because we were just getting an upgrade to an existing phone. The sales practices are deceptive. It is a cultural problem that someone needs to look into.
I am sorry to hear about the troubles you are having with a BOGO offer that was not honored, Shmanns. I want to look into your concerns and see what's going on with the offer. Please bear in mind; upgrades are usually doing device payments and not by contracts for many years now. Here's a link that goes over how device payments work https://www.verizonwireless.com/support/device-payment-faqs/ . Also, at the bottom of this link, it goes over how BOGO credits work. Did you add a new line of service and do an upgrade at the same time to get the BOGO offer? Which specific BOGO offer are you referring to? When was the exact date the order for the BOGO was processed? Please share more exact details so we can look into your BOGO concerns more closely.
I am having the same problem, the store representatives need to get there act together. In the olden days people had more respect for others than to lie to them so they can make a buck... horrible
I am having the same trouble, please hold your store representatives accountable when they deceive people who come in to get help with new or upgrading phones. This really is horrible for Verizon because you will be losing your faithful customers. We have been customers for over 17/18 years and now we are dealing with all this mess.