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Not seeing Disney+ in add-ons
karlacarp113
Member

From the sounds of it this is a growing problem. 

- I am eligible

- I followed directions from both desktop and mobile app and it does not show up.

- I do not have any Disney+ app previously downloaded, have not started a trial on my own, etc.

- Sounds like customer service has been poor for this. 

Can anyone advise on what to do??

Thanks!

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Re: Not seeing Disney+ in add-ons
Tigerstep
Sr. Member

Your online account could be restricted. Unless you're registered as owner or been granted manager status, it's not going to show up. 

Signed up at launch and so far everyone I walked through were up within minutes.

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Re: Not seeing Disney+ in add-ons
vzw_customer_support
Customer Support

This is not what we want to hear karlacarp113. We want you to be able to take advantage of this great offer. What type of plan do you have? Did you try emptying your temporary files, and restarting? RosanneM_VZW

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