Verizon cell service and customer service have both gone to crap.This is the short story.(believe it or not) i have spent many of hours and many of phone calls with many of broken promises and lies and never resolved anything.. I had 5 lines of service with Verizon ( 1500 shared minutes and 1 unlimited data, 1 with 2 gigs of data and 3 lines with call and text only) and now i have none. The reason you ask its simple. my children were having issues with not having service at their mothers house and my daughter also didn't have service at school.(In the city of Chicago) so i called Verizon and they said they would put in a trouble ticked and it would take a week and they would call me back, They never did. so i called Verizon back and they told me the trouble ticket wasn't completed and didn't have all the information ( another words some didn't do their job) and they would have to start a trouble ticket again and it would take a week, i said how about a network extender so my kids could make and receive calls while at their mothers, they said sure its $300, i said other cell company's give them away for free, they said they don't . I said i pay over $300 for service and you want me to pay $300 for a device so i can use my service, they said yep...so i took 3 of my lines and moved them to T-mobile. 2 lines with unlimited data $100, now both my kids have smart phones and don't have any problems with service and mind you both very happy. took my mothers line and for $10 she has unlimited talk and text and 2 gigs of data. released the other line to a friend. now comes my line,
i have the unlimited everything plan, and been having nothing but problems with service was told it was my sim, got new sim, same problem, they put in a trouble ticket, was told it was the phone ( note 3 ) they sent a Refub Note 3 same problem, told i had bad service because i had unlimited everything plan and they want me to switch to a tiered data plan and this was from multiple Verizon reps and techs, then i was told it's my note 3 that they have problems with signal on Verizon, so i said then swap out with a phone that doesn't have problems ( not a new but refub phone) they said they don't do that anymore they told me to buy an new phone but i had to wait till November 15 when their going to charge me another $20 a month cause i have unlimited data ($170 A month) for 1 line plus another 25/30 for a phone ($200 a month) i don't think so.so i switched to T-mobile and have signal everywhere i go. so called Verizon to put new # on my line and suspend it to see if my brother or a friend wanted my line while i was talking to a Verizon rep again, she was going to give me a device at a discounted price if i came back to Verizon i said OK i'll come back and give you a second chance. she was going to give me some discounts on my service and i could buy a note 4 for 299 i said OK i'll do that. she emailed me her info and was going to put the plan and everything together and give me a call back with in 2 hours, and guess what she didn't, I've emailed her and no response. so it comes down to if you like to spend hours on the phone and have multiple reps make you promises and tell you lies and promise to call you back and have poor cell signal, Verizon is the service for you.
I've given you multiple chances to fix the problem
and all you given me were multiple lies and broken promises.
A Happy new T-mobile Customer
We always want your charges to be accurate. If commitment was given then it should have been kept. My sincerest apologies, that this did not occur. We are truly sad to hear that your decided to leave, and we would love to have you come back home. I have sent you a private messge, please respond to the message for account review.
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How true. I am on line with a chat as I type trying to get them to live up to their promise. I have two chats, printed out, quoting me prices for my three lines and none of them are now true. I had to ask for a supervisor three times and am now on a hold chat waiting for one. I even forced the questions on my previous chat so they had to answer basic questions as to the cost, which they did, and ....so far....they are not supporting their employees info to me. But they are always good at apologizing!!
I'm still waiting for the supervisor. I'm also wondering where this site goes to. I see someone from Verizon responding to problems...do they monitor this site?
The supervisor is now throwing questions at me, trying to understand I assume.
So now the supervisor just apologizes (which they are good at) and offers a credit for the two months bills. But then my bill goes way up. Oh great, now none of my return messages on the chat are being delivered. ??
Apparently I have been disconnected!! Would love to talk with someone who is professional, intelligent and can use correct grammar. In the mean time, I will begin to search out other mobile phone companies. Ok, had to go back and sign in again. And am now being told my employer discount does not apply with the new plan they lied to me about. I backed up my story with the printed chat, but no support of their own employees. It should be noted that they also apologized. Great training on how to apologize and how often. One would think after reading all the reviews on this site you would want to retrain.
On hold again....wonder I got disconnected again? Oops, they came back and apologized for the delay. Same response, I asked to be connected to her supervisor, Jill (rep) says her supervisor "don't" take calls from chat. They will only give me the credit for the last two months.
Now its time to look at T-mobile and AT&T. I am tired of this with Verizon. I have been with them since the '90s and always put up with these issues. Not any more....I'm tired.
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Oh, no, that's really rough. We'd like to see what's going on. Let's get to the bottom of what's going on with your bill. Please send us a Private Note for assistance.