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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
ONEBILL De-Enrollment -- Issues with Process
sgm9017
Member

I am currently having significant issues with trying to de-enroll my #wireless lines from #ONEBILL. I tried using the online site to process the de-enrollment; however, I received an error message stating that "the mobile number and MAN are invalid."

I called 1-800-VERIZON next. I spoke with a representative, Marie, who told me that she could not process the request, and it needed to be handled by the ONEBILL department. She said she would transfer me; however, I ended up speaking to Amanda, also in customer service, who told me that I was not transferred properly.

I have since been transferred and am on hold (estimated wait time is 1+ hour) to speak with a representative.

Could sure use some help on how to either make the online site work or how to get to a human being who knows how to handle my question.

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Re: ONEBILL De-Enrollment -- Issues with Process
sgm9017
Member

After about 90 minutes, I was connected to Alan (Edwin), who identified as an agent for Internet/FIOS/Home services. He asked why I was calling, and I explained to him that I wanted to de-enroll my wireless phone service from my ONEBILL. He informed me that I would need to speak to Verizon Wireless. He is now trying to connect me to the VZW agent.

#wireless #onebilltroubles

 

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Re: ONEBILL De-Enrollment -- Issues with Process
vzw_customer_support
Customer Support

sgm9017, 

 

I am so sorry for this trouble. I assure you it is never our intention to make this a difficult process for you. We want to get you to the right place. Calling 1-800-Verizon is the right step. Our Verizon Home services team will cancel this service for you.

 

-Jenelle

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