OR-DVASA2-02. I get this error message when I try to set up DCB on my Google Play Store Account. What does it mean and how do I fix it?
I need this to be done because I've never had this issue before. I discovered the issue when I was trying to make an in app purchase but it wasn't working so I went directly to Google play store app and this error message came up. I already spoke to Google and they said the issue was with Verizon as everything was ok on my Google account. Note: I'm using the Google Pixel.
This is strange, AUNTEE961. We certainly want you to use the Direct Carrier Billing option. I understand that you are trying to set up this option. Let’s check the basics first. Is your Verizon Wireless account current?
Are you exceeded your Verizon Wireless monthly spending limit via CDB?
Have you confirmed that no blocks exist on your account for DCB purchases?
See more about DCB at this link: https://www.verizonwireless.com/support/google-carrier-billing-faqs/
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I am having the same issue when billing Google play music. Google insists it's Verizon but I'm getting the same error on S8+
I am having this same issue currently. I haven't reached the limit because I know the spend limit is $300. Which I have not reached. I have checked to see if I accidentally blocked the apps but I haven't. Even cleared cache in games and Google play to see if that would help, but it has not helped at all. Nothing I have tried is working and now I'm basically waiting for the billing cycle to be over to see if it persists.
I'm having this same issue and I've been having so many representative s help me and nothing please fix this or find out what's going on
At this point, we are aware of this issue. Our technicians are also aware and are activley working towards a resolution for us. We do not have an esitmation time of resolution at the moment.
Same phone, same problem. I haven't touched my $300 limit. Talked to reps from both companies. Google says it's on Verizon and Verizon says it's on Google. Even conference call with both reps didn't resolve it.
I fixed this problem on my s10e by clearing data on 3 apps. Google play store, google play services and google pay. Then turned phone completely off( not restart ) for 30 seconds. Turned phone back on, and waited a minute. Went in to make an in-app purchase and it asked how to pay. Verizon came up. Needed Google password to complete transaction. It worked for me. Good luck to everyone....😁
I'm having the same issue for months now. Verizon has thoroughly checked everything on their end and google is still saying it's not them. If I could just directly bill my subscriptions and app purchases to my Verizon bill every month it would make my life a million times easier and leave me with a lot less to remember to pay each month. Streamlining everything into one bill would make my life so much easier. Please somebody help me. I'm using a Samsung Galaxy A51 4g.
Thank you for reaching out to us today. With regard to the message provided the error code means that you are not eligible for Direct Carrier Billing. Due to this you are unable to bill charges made through the Google Play Store to your account.