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One social number two accounts.

A month ago, I transferred my and my wife's phone from visible to Verizon to get  $500 gift cards. 

But, mine was successfully transferred but, my wife could not. So, I chatted with customer service to transfer my wife's phone number. The problem is my\ and my wife's lines are separately transferred, and I cannot combine two lines under my account. So, I cannot get benefits such as unlimited two-line discounts and autopayment discounts. 

So far, I have visited the Version multiple times and called, and no one can solve my problem... 


Re: One social number two accounts.
Customer Support

Hello angko,


We want to help ensure all of your concerns are fully resolved. We want to make sure we are on the same page. Your Wife's line is on an account by herself? Is this other account under your name or hers?