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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Ongoing issue since MARCH 2022. What is happening to Verizon?

The Verizon agents tell me they will help, they will make it better...then it never happens.  I have spoken with at least 12-15 agents - voice and chat.  

What is happening to Verizon.  Long time customer, have never had an issue.  Now, I don't know what is happening or why any company would treat a loyal-for-more-than-a-decade customer like this.

Re: Ongoing issue since MARCH 2022. What is happening to Verizon?
Customer Support

Your customer loyalty is greatly and I'm here help. Let's get to the bottom of this once and for all. Please tell me more