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Opt out of Apple Music
dtran
Member

I’ve been trying to opt out of the 6 month free Apple Music and it keeps giving an error, “oops, there’s a problem” and it will not allow me to cancel. Trying to call Verizon and they put me on a 60 minute hold. This is bad customer service and pretty shady since it was pretty easy to add on Apple Music.

 

 

Re: Opt out of Apple Music
vzw_customer_support
Customer Support

dtran, 

 

We want managing your wireless account to be simple. Sorry for this inconvenience. For your convenience, you can remove the Apple Music feature from your wireless number online at My Verizon. Here are the steps on how to do this: 

 

https://www.verizon.com/support/knowledge-base-206367/

 

Next, here are the steps on how to cancel the Apple Music subscription at iTunes: https://support.apple.com/en-us/HT202039

 

We trust that these steps will work for you. 

 

 

LasinaJ_VZW

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Re: Opt out of Apple Music
dtran
Member

Tried that numerous times, keep getting “ we can’t complete your request right now”. This is awful customer service. Will be looking to change to another cell phone plan. It’s unacceptable.

Re: Opt out of Apple Music
vzw_customer_support
Customer Support

This is very strange. Please be assured that we want you to be able to stop that subscription as soon as possible. You are a valued customer and we do not want you to consider a move from our Verizon family. 

 

We provided you with instructions to de-enroll with the My Verizon App (https://www.verizon.com/support/knowledge-base-206367/) and also instructions to can cancel the Apple Music subscription at iTunes (https://support.apple.com/en-us/HT202039). 

 

Did you try both?

Did you get the same error with both options?

 

AntonioC_VZW

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Re: Opt out of Apple Music
sdt9900
Member

I've also been trying to cancel apple music for 5 months. Everything works fine on your site except when you want to cancel something. Very shady indeed. I chat every month to get it removed. They do remove it but it's always right back the next month and then I have to call or chat again. Getting pretty sick of it. As soon as my phone is paid off, I'll be going to another carrier that actually cares about their customers.

Re: Opt out of Apple Music
vzw_customer_support
Customer Support

Hello, sdt9900. We always want services and charges to work and apply properly. To clarify, are you still seeing this service on your bill after canceling it?

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Re: Opt out of Apple Music
Viking87
Member

Tried both… it doesn’t work. The Verizon reps …also …cannot figure this out. I have to physically call or go to the Verizon store every month so they can credit my account. This is ridiculous! I pay for Apple Music elsewhere. I want it removed from my Verizon bill!!!!!

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Re: Opt out of Apple Music
Viking87
Member

Me too!

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Re: Opt out of Apple Music
vzw_customer_support
Customer Support

Please send us a Private Note. *Cecile

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