Let me start off by saying I have been working with Verizon chat reps for the last 2 days with countless reps trying to order 2 Apple Watch SE’s. I have even gone into a Verizon store with no luck. I ordered both watches online and paid extra for next day shipping on Thursday 5/17 at 9 PM EST. The shipping address generated incorrectly so I changed it to my new address before I submitted the order. Then I got my receipt and it has my old address on it for the shipping address still. Keep in mind, the addresses are in 2 different states! So I called Verizon when I saw this and she submitted a ticket to change the shipping address of the order. I have an email to prove it. I then decided to go into a store in hopes that if they had the watches, I could cancel my online order and just buy them in store. But I couldn’t do that because they “didn’t know if the watches had left the warehouse yet” and they needed them to be returned to the warehouse before they could cancel it. Since the online order couldn’t be cancelled until the watches return to the warehouse, I couldn’t buy 2 watches in store because my spending limit was all used up with the online order. Then, 15 hours later I get a tracking number in my email and it’s being shipped to the address in Colorado. I AM IN FLORIDA!! I have changed the address on my account as well. After everything I have gone through to get them to send it to the right address on top of paying extra for faster shipping, and they STILL are sending it to the wrong address. Now, when I try to talk to a rep it says I don’t have any pending orders and they can’t see the watches on my account, yet I can’t buy them in store. I am SO ANGRY and FRUSTRATED with Verizon and I just started with them a few months ago. How the heck do they expect me to get my watches? Am I seriously going to have to hope that whoever lives at that address in Colorado is home at time of delivery and will be decent enough to refuse the delivery instead of taking it and keeping it for themselves? And then if they do refuse it, wait for it to get back to the warehouse to cancel my order and replace it with the correct address? I want to speak to a supervisor at Verizon because after all the reps I’ve spoken with that have said, “yes I’m making sure it will be sent to your address in Florida” it’s still being shipped to the wrong address and I have no way to intercept it. RIDICULOUS. If this is a regular occurrence, they just might lose my business.
A chat rep wouldn't be much help here and neither would a supervisor.
Submitting an address change is time sensitive. Since the orders already shipped, you're going to need to call CS and have them put in what's called an ITTS ticket.
This is definitely not the type of experience we want for you. We'd like to have an opportunity to help and make things right. We've sent you a private message to continue assisting you. - VZW_ChristianP