Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Order canceled apparently is showing up as an order pending

I tried to place an order for the iPhone 13 pro it was back ordered and the in store pick up dates were not going to work for me. So I canceled the order. The online rep said the order was canceled and I should be able to reorder a different device. Well nope. I tried to order a new device and it says upgrade in progress order pending. Ummm no that order was canceled days ago. I’ve been reading on these forums that this process is a nightmare to no avail. Has anyone figured out how to get the Verizon reps to get rid of the order pending glitch fast? At this point I’m looking into other phone carriers because it’s not worth my time and effort when I’m trying to give them more money for an upgrade. 

Re: Order canceled apparently is showing up as an order pending
Customer Support

Thank you for the details, let's take a look into this for you. Please send us a Private Note. *Gen