Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Order on hold for payment

I ordered two phones on November 3rd. I received the first one with no issues. On November 27, I received an email that I needed to update payment for the 2nd phone. I did so on November 28, and the payment was processed. The payment was debited from my bank account on November 30. The order still shows on hold and nothing is updated as far as shipping and payment status. I have spoken to 4 different customer service people on the phone today and 1 via text message and no one can seemingly help me. No one can see my payment was made. I even tried to double pay the remaining balance. I get an error which states the order has been completed. I need help to get this resolved and my phone shipped.