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Order on hold for payment?
DAlspach1
Member

My order for the IPad 12.9 2021 version is on hold, saying something is wrong with my payment. My next bill has a charge for that pending order, so this is concerning. I ordered on May 1st. I called and she tells me it is on back order and to give it time. If so, why is it saying there was a payment issue when I go to track the order? Please help!

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Re: Order on hold for payment?
vzw_customer_support
Customer Support

DAIspach1, making sure my order is processed correctly is vital. I will be more than happy to assist. Please share with me some details on the tracking information? Also, confirm for me did you receive an email that the order was canceled?

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Re: Order on hold for payment?
DAlspach1
Member

My order # is 4429990 and my location code is N832301. I never received an email saying that it was cancelled.