I placed order # [removed] on 12/23/18. It still says processing and the chat rep could only give me info I already knew? How can I find out more outside of calling? It seems like if there was a problem it would have stopped me from ordering the device. Thanks for any help you can give me in advance!
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Since you ordered on Sunday the 23rd, the order should have been processed on the next business day which was the 26th. If you haven't received any tracking information yet, yes, you should be calling VZW sales to figure out what the hold up is.
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I'm sorry to hear you are having issues with your recent order, Micedg56. I know you are anxious to get your order processed. We value your time, and we want to make sure you get the appropriate help to get this resolved. I recommend reaching out to our orders team at 888-866-6924 to review the status of your recent order. The security of our customers is critical to us, and they will need to speak with you over the phone. I appreciate your patience throughout this. Does this provide clarity?
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