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Orders
JustinMcInvale

This is a general question. Nothing specific to any phone I have with Verizon.

 

If someone travels out of state and has to replace their phone, but it has to be shipped due to none in stock at the store but it is accidentally shipped to their home address where someone watching the house signs for the package how is that normally handled?

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Re: Orders
vzw_customer_support
Customer Support

JustinMcInvale, you've asked a great question and we will be delighted to provide a suggestion. In the situation you presented to us, the best step would be for the person that received the phone to ship it to the person that is out of state. If I were in this situation, I would ship the device overnight and I would insure the package. Does this suggestion help? JustinMcInvale

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Re: Orders
JustinMcInvale

So there's no way that verizon could have the carrier pick up the package and send it to the store the person would have made the order at, right?

 

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