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Outgoing International call block
Sree-
Member

I have an additional 100 dollars in charges for a misdial international call.  I have been on phone requesting to block this feature and Verizon has no way apparently. Even if I do not need any international call facility - they just can’t block it. Seems to me that it’s a deliberate decision as ATT and others do offer this option. I have been with Verizon with 10 years and rarely do I even check the bill but 100 usd extra caught my eye and I don’t think they have been of any help so far. 

Re: Outgoing International call block
Szemoudeh
Member

I have the same concern and am online chatting with a rep who does not have a solution, other than adding the global plan to the account, so accidental dials incur lower rates.

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Re: Outgoing International call block
vzw_customer_support
Customer Support

I definitely share your concerns with internal charges. I would be happy to help. To confirm, when did this begin? We're here to help.

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Re: Outgoing International call block
Szemoudeh
Member

I removed international calling feature so to avoid accidental dials.

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Re: Outgoing International call block
Szemoudeh
Member

Sure, thanks. It happened on our last billing cycle.

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Re: Outgoing International call block
vzw_customer_support
Customer Support

Szemoudeh, thanks so much for confirming those details for me. Please share with me some details on how and when was the feature removed (online, over the phone, etc)?

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