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Over 2.5 hours Customer Service - Frustrating, disrespectful and not helpful
glelisara
Member

I was on CustomerService chat for over 2.5 hours trying to get a resolution to my device trade in with no resolution but I was told to contact the trade in department. I have 7 devices on this account!  Maybe they are milking the hours. If I spent 2.5 hours on a call or chat with 1 customer I do believe the small business I work for would be following up to see why!  

Disappointing and super frustrating. Not going to try that again.

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Re: Over 2.5 hours Customer Service - Frustrating, disrespectful and not helpful
Doggo
Novice

From personal experience, chat support is more misses than hits.

 

Re: Over 2.5 hours Customer Service - Frustrating, disrespectful and not helpful
vzw_customer_support
Customer Support

Oh, no. This is not the type of experience we want you to have. We want you to get every promotion or trade-in you qualify for. Let's get to the bottom of this. Please send us a Private Note for assistance.

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Re: Over 2.5 hours Customer Service - Frustrating, disrespectful and not helpful
glelisara
Member

That would be most helpful!  Please let me know how best to private message and I would love to get some resolution. 

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