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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Overcharged for plan change
Annoyed16
Member

I made a change to my plan and Verizon applied the change to the prior billing cycle even though I made the change AFTER the prior billing cycle had ended.  After a lot of bad information, customer service person tried to rationalize it away saying I will be credited on my next bill and that the system charged for the new plan because it is what the next billing cycle will have, which makes no sense.  Verizon's system cant differentiate between when a plan is changed and the appropriate billing cycle?  That's scary and makes me have no faith in the accuracy of their bills.

Worst, Verizon is borrowing money from customers.  I dont know about you but I have no desire to lend money to Verizon, this should be illegal.

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Re: Overcharged for plan change
Ann154
Expert
Expert

Can you please provide more information on exactly when you changed your plan and what are your billing cycle dates? Which billing cycle did Verizon Wireless first apply the change to? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Overcharged for plan change
vzw_customer_support
Customer Support

We always want you to know what's going on with your bill. We'd like to see what's happening. Let's get to the bottom of this. Please send us a Private Note for assistance. *Melissa

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