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Paid old overdue bill online but payment isn't crediting

Hello!  I went to login to my current verizon wireless account and noticed I had another login saved.  When i logged in to that one I realized it was a fios account we had for less than a month when an apartment didn't work out.  Once I realized I had a past due balance I paid it on august 17th.  The payment has cleared my account and even shows in my payment history however it still says I have a balance due.  I'm worried since the account is so old something went wrong somewhere and want to be sure my payment that has been taken from my checking account is credited properly.  Can someone help me with this?  I have the account number and the payment confirmation.