It takes minutes for each response when using the online chat feature. Some of the worst service I've every experienced. I was asking simple questions and it just seemed like the person on the other end was playing a game on their phone or something. No time stamps to prove it, but it's frustrating. I'm on a chat now, and they haven't even replied to "I'm sorry, are you still with me?".
Tocsik, we are sorry to hear about your experience with our Chat platform. Chat representatives may work with two customers at a time and we want to apologize for any delays within the response time. Your feedback is apppreciated and we will forward your concern to the proper channels. We are here for your support. Please let us know if you have additional questions or concerns we can assist you with.
morisky, you should always be receiving top-notch customer service no matter who is assisting you. Allow us to apologize if this did not occur. Keep in mind, we offer several support options for you aside from chat such as: phone support, social media (Facebook & Twitter), and in store:
https://www.verizon.com/support/contact-us/ I assure you we all have the same goal to ensure all your questions and concerns get addressed.
VERIZON USED TO BE TOP NOTCH. WAS ON A CHAT JUST NOW BUT AFTER WAITING MORE THAN 10 MINUTES TO A QUESTION WITH A SIMPLE YES OR NO ANSWER I JUST CUT THE CHAT OFF. VERIZON IS GOING TO LOOSE MY BUSINESS. CUSTOMER FOR OVER 20 YEARS.
We value our customers and want to make sure you are provided with the best service as a customer. With regard to your issues how can we assist you today?