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Paperless Billing Changes I Never Athroized
Sharol1
Member

I got a text last week congratulating me for signing up for paperless billing. I went online to Verizon to set it back because I want paper bills. Another week goes by and an email congratulates me again for signing up for paperless billing. I have to set it back again. A notice says after 3 months I will automatically be switched back to paperless billing. I never want paperless billing. Why is this happening? I never authorized changes and I don't want to be bothered with this every 3 months and certainly not every week.

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Re: Paperless Billing Changes I Never Athroized
Ann154
Expert
Expert

I had the same problem. See if the solution I found works for you. 

https://community.verizonwireless.com/t5/My-Verizon/Notice-about-enrollment-in-paperless-billing/m-p...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Paperless Billing Changes I Never Athroized
vzw_customer_support
Customer Support

We can look into this for you. Please send us a Private Note.

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Re: Paperless Billing Changes I Never Athroized
Sharol1
Member

Thanks for your reply. I used the link you provided and what I get is, "Http/1.1 Service Unavailable" after several tries.

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Re: Paperless Billing Changes I Never Athroized
Sharol1
Member

Thanks for your reply. I tried the link you provided (vzw.com/paperbill) and end up with and error stating Http/1.1 Service Unavailable. I tried several times and even tried using a .com at the end.

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Re: Paperless Billing Changes I Never Athroized
Sharol1
Member

Consider my original post a note and it is not private. I don't know how to contact you privately. Your phone tech hours are limited or I wouldn't be on line looking for self help. Verizon did not respond to my texts over a weak ago either.

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Re: Paperless Billing Changes I Never Athroized
vzw_customer_support
Customer Support

We would be happy to assist you with your paperless billing. I have sent you a Private Note for assistance.

EllisandraC_VZW

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