Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Password requirements

I am trying to update my Verizon password, but this system doesn't seem to like ANY of the passwords I try to enter -- no combination of numbers and letters, with or without special characters, seems to work. I can't find anything on the website stating what they expect beyond at least 6 characters, mixed case with numbers and numerals, which I am way ahead of. Everything comes back with "Invalid password," even though the little password-strength measurement thing on the page indicates that the password I'm entering is strong.

Does anyone know what Verizon's password parameters are?

Re: Password requirements
Customer Support

We definitely want to make sure you are properly informed about the password requirements for My Verizon.
When creating a new password, please note that the password must have:

  • 8-20 characters
  • 1 letter
  • 1 number