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Pending Order Error
cbrwn92
Member

Every time I have tried to upgrade to the Disney+ bundle on my account, I get an errors that says: "You have a pending order, please check back in 15 minutes to make any modifications." It has been like this for at least four days, and I have talked to four different representatives who have said they've never seen this. I can't do anything with any apps or lines, and every time I go to manage anything in my account it gives me that error.

Re: Pending Order Error
vzw_customer_support
Customer Support

Thank you for letting us know your account concerns, we are here for you and want to help in any way we can.  Can you please send us a Private Message?  *Lisa

Re: Pending Order Error
vzw_customer_support
Customer Support

We wanted to reach out in regard to the issue with your Disney+ bundle. Were you able to get help with getting this set up on your account? ~Peter

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Re: Pending Order Error
cbrwn92
Member

No, I was not. I still do not have access to making any changes on my account, and neither do I have the bundle.

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Re: Pending Order Error
jc6iron
Member

Same issues, minimum 8 hours chat time... assured after my 3.5 hr chat via text messages that it would be resolved in 48-72 hours... I give, Just want disney removed completely, but I feel this would be too much of a task.... if I were a minimum wage worker, this upgrade has cost me $100's of $$.... don't offer it if you can't deliver it..... 

Same issues, was paying for Disney +,  upgraded from basic unlimited to get the Disney Bundle..... Order pending and the same chat "agents" can't help.... one actually said call Disney....so Verizons problems should now be mine! 

No live person to talk, just a "very long distance" chat agent, that can't help.   I am afraid after 20+ years with verizon(air touch) our relationship may be coming to an end!   

Day 10!

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Re: Pending Order Error
vzw_customer_support
Customer Support

Thank you for clarifying this information for us, cbrwn92. We apologize for any inconvenience this has caused. We want to look into this further and see what is causing this problem. We sent you a Private Note so we can continue working on this together. -Gerson

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Re: Pending Order Error
vzw_customer_support
Customer Support

Let's get to the bottom of this, please send a private note. *Gen

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Re: Pending Order Error
emmzone22
Member

Is there a solution to this? I have the same problem!

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Re: Pending Order Error
nicolenorman13

did you get a solution

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Re: Pending Order Error
vzw_customer_support
Customer Support

nicolenorman13, if there's a pending order on the account this is why that specific message will come up. A pending plan change, feature change or disconnect can all create this error to come up.

 

The pending order needs to be deleted and then enroll in the Disney Bundle. Then process any prior change on the account afterwards. Let us know if this helps.

 

 

- Alan

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