Verizon says I've used almost 1 GIG of data in the last three days. It's measurement of usage has skyrocketed. The way I use data has not changed. The phone says my data usage for the last 20 days has been 733 MB. What's going on?
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JAMGEA47, when you're working with reporting that has the potential to cost you money, it's essential that you can trust the records that we're using to calculate those amounts. I find it disheartening to hear that is not currently the case. We have two main concerns here: the amount of data, and the time of reporting.
When it comes to the amount of data used, I understand that you are not actively changing your habits in how you use your phone. What is changing, however, is the speed and capacity of our network, the software on your phones and with that, the composition of the apps and functions you have always used. As the network and devices have improved to be able to support higher quality data transmissions, the app and website developers are updating their content to reflect that, which is how you using your phone in the same way you always have equals using more data. That is part of the reason our plans have changed and we no longer offer plans that don't meet the usage needs of today's content.
To address the time reporting concerns, where the records are time stamped with usage when your devices are off at night, there are a few factors that can cause this. Since phones, when they are on, are performing multiple actions at once with both background and foreground data, often the recording is done in blocks of time, up to six hours at once. After that time period, the total usage during that time is calculated, and the amount is reported to your account, with the time stamp showing the end of that total period. Also, since our recording information is coming from the tower, the exact time can be delayed depending on the particular tower the information is coming from.
I would be happy to investigate this with you further, so I have sent you a personal message to get more information from you about your specific situation. Please respond there at your earliest convenience.
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iPhone 7. WiFi assist is off and has always been off. In fact, no settings have been changed since the day I bought the phone. My wife and I bought the phones on the same day. Her settings are now and always have been the same as mine. The last 2 months, our Verizon online information showed the usage as way up, but not over the limit. In the last 3 days, it's allegedly been almost 1 GIG. We have not changed the type or amount of our usage in any way. We have WiFi at home. There is no reason why any of our home usage should be impacting our data usage. We use cellular data for: Calendar & reminders, clock, FaceTime, Find iPhone, Gas Buddy, Google Maps, Health, Mail, Maps, News, phone, Safari, settings, stocks and 2 newspapers and 3 magazines.
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We want to make sure that your usage is calculated correctly at all times. The iPhone 7 is a wonderful device. I hope you are enjoying it. It is very easy to use 1 gig of data in a day on that device. Data is also used for iMessage and picture messaging. There are also a variety of application that use data as well. Do you have any forms of social media on your phone?
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My son and Granddaughter Have that phone and after the last update that they got they started using more data then normal. Apparently that update changed some of the settings that they had on. I gave them this link and they said that it did help.
Neither one of those links worked. I got an error message. I have checked all the iPhone settings. They appear to be correct. We don't stream. I have no music on the iPhone. Almost all the things we do that use data, we do on our home WiFi.
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We iMessage and send emails. That's it for social message. We do not stream videos, play music or do other data heavy things. Almost everything we do that uses data, we do from home where we have WiFi. Our phones are set to automatically connect to WiFi in the places we frequent. The only thing that has changed since we bought the phones has been Verizon's calculations of how much data we use.
We turned our iPhones off last night. That is, we turned the power off. Shut them down. According to our account online, we used 0.15 Gigabytes overnight. It ain't us. It's you.
OK, I got the links to work. They are zero help and do not explain the spike in data usage. The big suggestion was to turn WiFi assist off. It has never been on. It is off now. It has always been off. The other suggestion was to turn off cellular data. Why now? It has always been on and our data usage was always low until recently. Turning it off would make the iPhone considerably less useful. The Verizon Community is rife with people experiencing skyrocketing data usage when nothing about the way they use their devices has changed. It's time for Verizon to admit something is wrong with the way it is measuring data usage.as measured by Verizon and to fix it.
I'm a little confused at the moment, there's a lot going on in my life.
I'm not sure if this has anything to do with new services they're offering. They're trying to talk me into the 2 gig plan they have. Actually what it's doing is making me want to go back to AT&T to get away from all the popups and [Removed], because it's like when they GAVE ME 10 gigs a month for 3 months or something as a way of saying we're sorry. I'm on the 500 mg plan, we use about 10% of that. I have two adult daughters. Who in their right mind would think 10 GIGS would thrill me!? $10 off the bill would have thrilled me way more! Our data is off. We turn it on when we need it. And my data usage is 0.
I do have to wonder about Verizon. Their security for logging in to your account is poor. No matter how many times I've messed up on the password, they've never made me change it.
For those that are using data even when they're sleeping. That was an AT&T thing. I did find that plugging the phone in did cut down on it. When plugged in it used WiFi, if not plugged in it used Wireless. If you shut it off, when the phone came back online, there would be a huge data transmission, almost like catch up.
Maybe because I've so much going on right now in my life, this would be something I'd take the easy way out of, and shut the data off. Then I'd keep search periodically and listening, somebody will figure it out or they already have and I haven't tripped over it yet.
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