Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Phone Stolen During Shipping

Hi - I ordered a new iPhone 13 Pro Max and received an empty box from UPS. I have tried every available phone number and chat service but have not been able to connect with anyone that can help me. Online Chat / Tech Support keeps referring me to Asurion, but this is not about a broken phone - UPS literally delivered an empty box that someone had re-taped, but only my receipt was inside. What should I do? We immediately went to the Verizon store but they would not help us. 

Re: Phone Stolen During Shipping
Customer Support

Good evening, and thank you for bringing this to our attention. It's most unfortunate to hear about your stolen device, and we're motivated to correct it in a timely manner. We certainly have infrastructure in place to rectify such an occurrence, and have sent you a private note to you to start the process. Please respond when convenient, and we can get to work. We look forward to hearing from you shortly.