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Phone Stolen During Shipping
TMPhone
Member

Hi - I ordered a new iPhone 13 Pro Max and received an empty box from UPS. I have tried every available phone number and chat service but have not been able to connect with anyone that can help me. Online Chat / Tech Support keeps referring me to Asurion, but this is not about a broken phone - UPS literally delivered an empty box that someone had re-taped, but only my receipt was inside. What should I do? We immediately went to the Verizon store but they would not help us. 

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Re: Phone Stolen During Shipping
vzw_customer_support
Customer Support

Good evening, and thank you for bringing this to our attention. It's most unfortunate to hear about your stolen device, and we're motivated to correct it in a timely manner. We certainly have infrastructure in place to rectify such an occurrence, and have sent you a private note to you to start the process. Please respond when convenient, and we can get to work. We look forward to hearing from you shortly.

*Damien

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