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Phone Trade In Assessment
JAJTONEY
Member

I purchased three new Iphones on 5/1/22.  I traded in three old Iphones and returned them to Verizon. Verizon received them on 5/27/22.  The status of each one says they are being assessed.  The estimated assessment date was 6/1/22.  It is now 6/21/22 and the three phones have not been assessed.  How long does this assessment take??  I would like to get the $700 credit for each phone before my next billing cycle.  Can anyone help?

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Re: Phone Trade In Assessment
Ann154
MVP MVP
MVP

Trade-in credit is applied over the 36 month promotional term. It will never be applied in one lump sum. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone Trade In Assessment
JAJTONEY
Member

Thanks for the response.  I understand the credit is spread over 36 months.  However, I'm not receiving any credits on my bill until they assess the phones.

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Re: Phone Trade In Assessment
vzw_customer_support
Customer Support

 

It takes 1-2 billing cycle for the credit to be applied. Once the credit is  applied you will also be credited for the previous month.*Leyla

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