Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Phone calls are missing from my usage/ activity logs

I've been using usage/activity logs for years to document my calls for my business. In past 4 to 6 months, calls have been missing from the logs. I do not have wifi calling turned on. I'm doing nothing different. What is the problem? Why are calls that I make and receive missing from the logs? How can this be fixed? It is not a matter of the data not being updated quick enough - i am looking at usage logs for the last month or the month before that - old logs that should be up to date are missing many, many calls.

Re: Phone calls are missing from my usage/ activity logs
Customer Support

I know the importance of having access to your accurate call logs! Are these primarily inbound our outbound calls that are missing? What model is your phone?