Phone discount not applied on bill

[Tdaug69]

I purchased an S10 with a $300 discount and understood at the time that a discount off of my monthly bill against the purchase price would be coming. I am now on my second billing since purchasing the phone and still no discount for the purchase price. What gives?

[vzw_customer_support]

Congrats on purchasing a new phone, Tdaug69. It's always exciting to get a new device and we certainly want you to take advantage of all the available offers. I want to get additional information on this $300 offer. Did you trade-in and mailed in your old device? Did you port in from another carrier?

GersonG_VZW