Some of the phone numbers on the phone and text logs in My Usage are missing. I have tried using both online and the app but neither are showing the numbers. I can see the date, time, the duration of the call and whether it was an outgoing on incoming call but there is no phone number. The numbers that are there seem to be people who have Verizon. So why are non Verizon numbers not showing?
We understand the importance of being able to view your full call logs, mert10794. Let's take a closer look at this. Please be on the lookout for a Private Note.
The problem is when you have a nickname the phone number doesn’t show. An amateur programmer broke it. I also can’t take my nicknames off because you removed the ability to do that too. You are destroying your web site. I’m in the middle of investigating something critical and I need this fixed. Login yourself and add a nickname and watch the number disappear from the log
Yes I am getting same problems as this person. I am very frustrated at this new update. It is imperative that I get my usage details back. Names are gone. Lots of messages are missing. Lots of calls are missing also. This was a big reason why I stayed with Verizon for so long. Without this feature, I will not be continuing with Verizon. I’ve been a customer for 15 years. This is unacceptable.
BaoTran, we always want to make sure that you can get the help needed for the call logs. So we can work on this, please send us a Private Note!