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Phone service is suspended. Verizon won't take pin off of Phone Card
darkhorsechess048

Hello

I am trying to find a way to contact someone at Verizon directly. I misunderstood when my payment due date is and now my service is deactivated. I stopped at a gas station and bought a $35 Verizon card. They gave me a receipt with a pin on the receipt with bar code. It is 12 digits not 10 or 15. My Verizon will not accept the payment. I want to email someone my receipt to show them I paid and get my phone turned back on. I cannot talk to anyone. The digital assistant keeps hanging up as it does not understand why the pin supplied is only 12 digits.

Can I email the recent to a human being somewhere?

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Re: Phone service is suspended. Verizon won't take pin off of Phone Card
darkhorsechess048

Sorry that should say receipt not recent

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Re: Phone service is suspended. Verizon won't take pin off of Phone Card
vzw_customer_support
Customer Support

darkhorsechess048

We understand how important it is to reactivate your device as soon as possible. Do you currently subscribe to postpaid or prepaid wireless service with us? Are you trying to apply that Verizon gift card to your account as a payment?  https://www.verizonwireless.com/products/gift-cards/

 

LasinaJ_VZW

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