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Phone trade-in credit still not resolved after 8 months
LANADA50
Member

I have had issues getting my phone trade-in from September 2017 to be credited for $235 dollars. 

Every time I have called (about every two months since September) I have managed to get the run-around and told to contact another department the next day.

The only saving grace for Verizon is that their customer service has actually noted each phone call and that there was an issue with the trade-in department crediting me for the wrong phone (they mixed up the trade-in with a completely different phone model number!)

How can I get this resolved? Any tips? I have some notes from my last discussion with them a week ago, but it's reaching the point that it's annoying to continue to try something that never works out.

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Re: Phone trade-in credit still not resolved after 8 months
Sup33
Member

Wish I could help but I am having the same problem but only 2 months out.

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Re: Phone trade-in credit still not resolved after 8 months
vzw_customer_support
Customer Support

LANADA50 & Sup33,

 

Trading in a phone should never be frustrating, but let's find out more on that to best help. When you say you've already contacted us, was that Customer Service at 800.922.0204 or the Device Trade-in team at 800.416.8894 ? Have you checked the status of this trade via the Trade-in page? That can be found here (Submission ID required): https://vz.to/1NhCuFV

 

Russell_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone trade-in credit still not resolved after 8 months
Dan-Escobedo
Member

Wondering if and when you ever resolved your credit?  im dealing with same and its 2021

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Re: Phone trade-in credit still not resolved after 8 months
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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