Phones lost in transit by UPS

[MEG2323]

My phones weren't ever delivered.  UPS tracking says "damage reported".  I called UPS and they tell me the phones aren't in the package so there won't be any return.

Verizon says they can't ship replacement until they receive old phones....so what do I do?

[vzw_customer_support]

Hello, MEG2323. We to make sure you receive the help you need with your lost package .A ticket with our warehouse can help us resolve this issue with UPS. We are sending you a Private Note to assist you further. 

*Cassie