Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Placed order on Dec-5,2020 with Billing Cycle Ending in Dec7, 2020, but getting charged for whole month

I had placed my order online on Dec-5,2020 and till Dec-8 or 9, I did not receive SIM cards for all the 5 lines I ported from AT&T and T-Mobile. Now I see I am charged for all the 5 lines for the billing cycle ending on Dec-7-2020. Technically I have not used the Verizon service during that month as I had not received any of the SIM cards. When I chat with the online agent and try to explain the same, they are either super rude or do not know how their system works. 

I am already banging my head as to why I changed to Verizon. Can anyone please help ?

Customer Support

Welcome to the VZW family, we certainly don't want you to regret your decision. I'm here to help by delivering the stellar Customer Service you deserve. Let's get to the bottom of your billing concerns.  I will be sending you a Private Message momentarily.