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Placed order on Dec-5,2020 with Billing Cycle Ending in Dec7, 2020, but getting charged for whole month
kghosh2020
Member

I had placed my order online on Dec-5,2020 and till Dec-8 or 9, I did not receive SIM cards for all the 5 lines I ported from AT&T and T-Mobile. Now I see I am charged for all the 5 lines for the billing cycle ending on Dec-7-2020. Technically I have not used the Verizon service during that month as I had not received any of the SIM cards. When I chat with the online agent and try to explain the same, they are either super rude or do not know how their system works. 

I am already banging my head as to why I changed to Verizon. Can anyone please help ?

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bill
vzw_customer_support
Customer Support

Welcome to the VZW family, we certainly don't want you to regret your decision. I'm here to help by delivering the stellar Customer Service you deserve. Let's get to the bottom of your billing concerns.  I will be sending you a Private Message momentarily.

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