I have never been overwhelmingly satisfied with Verizon Wireless, but let me just say within the past several months I am disgusted at their customer service for Verizon Wireless. I do not know who I need to contact in order to voice my opinion but If I hadn't just renewed my contract for two years, I would have ended my contract today. First issue I had was a $100 credit I told I had by your sales rep when I started my new contract in October. It took till January to have the full amount of this credit accounted for on my account. And I only got it that "fast" was because I made SEVEN phone calls to Verizon Wireless to get this issue resolved. Each time, the representative said it was resolved, or would be resolved within 2-3 business days. And every time, it wasn't. After the SEVEN phone calls it took to resolve this issue, I contacted Verizon Wireless to ask when would be an appropriate time to disconnect my two other lines that were no longer needed. The customer service rep said I did not owe any more for those two phones. I even asked several questions to clarify (just the phones are paid off, or the contract too). I was not in a rush to cancel the phones but just wanted to do so when they were 100% PAID OFF. He said as of today there is nothing else owed on them. So my husband went and purchased new phones at another wireless company. Come to find out, when I called Customer Service today about the service being terminated that I did in fact owe approximately $100 dollars for the two remaining phones. I told the rep today that had I known that I would have waited to get new phones. Now in February I will be paying making two payments for two phones. It is very frustrating that every time I call your customer service line that I am never told the same thing and it seems like no one knows what they are doing. I am highly dissatisfied with Verizon Wireless at this point in time, and would advise anyone not to start services with Verizon, and to look elsewhere for their Wireless Service needs.
MKTS17, we want to restore your faith and prove that we're worthy of your continued business in the future. When activating new services with us with a promotional offer, it takes approximiately 1-3 billing cycles to have that credit applied to your account. Additionally, some promotions require that register your lines at our promotional website http://bit.ly/22DogrV Did you complete all the necessary steps to avoid any delay in getting that offer?
When cancelling service, you are billed to end of your current billing cycle. As a result, it takes us 1-2 bill cycles to provide you with a final bill. I apologize that this wasn't explained to you. I hope that these explanations address your concerns.
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