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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Poor customer service

How do I go about reporting awful customer service? Trying to communicate via chat has been an absolute nightmare. I have been trying to have a conversation with someone for almost 3 hours. I would really love for someone higher up to review the conversation log

Re: Poor customer service
Customer Support

We are truly sorry to hear about your experience. All of your feedback is appreciated, and we will forward your concern. We are here for your support. How can we assist you today?