I believe you can set up your billing pin through your MyVerizon account online. FYI, the billing pin is the pin number you will need to transfer your phone number to another carrier.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Geotana70 Sorry to learn you are leaving us. Is there something we can do to change that? You should already have a PIN. This is used when you call us or reach out to us via Facebook/Twitter/Messaging. If you forgot the PIN, you can change it online via My Verizon.DoloresK_VZW