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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ported phone turns into costly nightmare

I ported a number from AT&T and got an iphone 7 on a promotion back in beginning of January, $5 a month for 24 months. Apparently they had issues with the port out and closed my line out which i didnt notice until end of february since initially i was using it just fine and hardly use my phone. Check my bill last month and i had been charged $412 device buy out, i have spent hours and days on the phone with verizon which i have had on another line for over 13 years. They could not bring back my phone number and reinstate the agreement since its been over 50 days. They told me it was not my fault since they shouldve called me when issues with the port happened, asked if i could just get a new number and reinstate the agreement plan and they said they cant transfer those agreements to different phone lines. Now i am being forced to pay the full device amount as opposed to about $120 dollars. Asked if i could get a credit on my account to make up for verizons mistake and was told no. Anyone else have this issue? Really need help and wish i could just have both lines with verizon but i am quickly loosing hope. I shouldnt have to pay for a mistake Verizon made on an agreement.

Re: Ported phone turns into costly nightmare
Customer Support

As a consumer myself, I am shocked and disappointed in your experience. We want to help in any way that we can, I have sent you a Private Message to continue.