So I requested my data file from the privacy dashboard on April 27th and 45 days later I receive the notification that it’s finally ready for download. And that it would only be available to download for 20 days. So I immediately go to download it on my iphone 12 via the chrome app and when I finish all the verifications and finally hit “download” I’m immediately routed to a page that says “HTTP Status 500–internal server error” so I try again on a different device (windows 10 professional desktop computer also via chrome) and the exact same thing happens. Do i contact customer service per the instructions and they act like they have absolutely no idea what I’m even referring to and I’m left on hold until i give up. Fast forward two weeks, repeat the exact same process with the exact same results.
Then my file download expired and guess what! I get to make a new request now and wait another 45 days! I swear….this is by design. Keep us going in circles and wrapped up in red tape. I have rights to my data file, do I not? So who needs to fix this?
Hello, we apologize for the delays you have experienced. If you get the same error coming up for your second request, please let us know immediately so we can further troubleshoot. We are logged on 24/7 for support.
I did let y’all know immediately last time. Several times throughout the 20 day period. Here’s an example of the “troubleshooting” I received. Sorry but this issue cannot be solved by uninstalling and reinstalling the app or restarting my phone and placing a test call. I used to be in cellular tech support myself so let’s just assume I’ve already got the basics covered. This issue is on your side of things and I’d really appreciate it if y’all would give me my data file as promised the first time.
That's frustrating. When go to download the file, have you checked to make sure that despite the error message, there wasn't a file that downloaded. It comes as a JSON file that requires a third party app to open. Here's information on that: https://www.verizon.com/support/ccpa-faqs/#rights. If it's not downloading, please call Verizon's Dedicated Privacy number at (800) 333-3972 for help on obtaining it.
I requested it in excel format. File definitely did not download. I guess we’ll just have see what happens in a month once I’m allowed access again for 20 days. You’d think you’d let us have more time to download after making us wait so long…
Still having issues YES. I have not been able to call yet due to the 45 days it takes verizon to process my file AGAIN since the first file expired and due to verizon internal server error File was not received or able to be downloaded. SO NO, but you better believe I will as soon as this nonsense 90 day waiting period is over.
We want to help. Please send us a Private Note with more description of the issue at hand, so that we may best assist.
Please don’t waste more of my time.
You’re just going to make me repeat exactly what I’ve already said in this thread and approximately 1 hour later come to the same conclusion that I’ve still got to wait until the file is available for download again after the 2nd 45 day wait. I’ve not had a single private message which led to any worthwhile interaction…the key word being “action.” Please offer your excuses and dismissals of my issue right here for all to see. You’re keeping me waiting for my file and until that file is received in full my issue shall remain open.
We want nothing more than for you to be able to download this file, AshleypNashville. What happens when you call our dedicated team at 1-800-333-3972?