I would like to preface this by saying that everyone that I have dealt with has been very friendly and understanding but no one can seem to fix this issue. How do I get in touch with Executive Services?
I recently received a targeted offer from ATT to switch my business and personal cell phone/tablet accounts over for a heavily discounted rate. However, I have been with Verizon for over 7 years so I reached out online to chat with a representative to see if there was anything that they may be able to offer to compete with ATT. My monthly bill was approximately $172 and I was offered an additional $25 off of that each month to stay. This would make my bill a little under $150 total. I clarified this with the representative and was very happy with the offer so I decided to keep my business with Verizon. I then come to find out, when I get my auto-pay notification, that my bill has gone up approximately $26 instead. I went back in online to chat with another two individuals who attempted to fix my issue without avail. The last person that I spoke with told me that his/her supervisor would be handling it personally and that the manager would give me a call within the following 24 hours or so. I never received this call. After about two weeks of waiting to hear back I decided to call into the customer service line and dealt with a very nice woman who put a band-aid on the problem by offering to buy out my brother's phone. This saves me roughly $13 per month for the next year but the original deal was to save an additional $25 per month indefinitely on top of the promotions that I already have on my account. As you can see this would add up to a huge difference over time. I have all of these transcripts from my chats and the offer for my additional discount is in writing. How do I get in touch with an executive level customer service representative?
Thanks for any help!!
I’m sorry to learn that you were not provided the particular promotion you were offered, jwaller91. We’re committed to review your account and explore ways to resolve this issue. I have sent you a direct message so that we can access your account and confirm options for you. Please reply to my DM at your earliest convenience.
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