Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Problem with trade in assessment.


What do you do when you don't agree with verizon's trade in assessment?

Did a trade in because of $400 trade in value. I sent my Google pixle 3XL which was in perfectly fine condition.  Got assessment saying there is physical damage and it was assessed $104. 

No explanation of what the damage actually is.

Verizon agent doesn't even find actual trade in details. 

At that price, I would have just kept the phone... 

Let me know if anyone has any  suggestion how to proceed.