Any one have any suggestions to get the veteran's discount actually applied to their bill? I was approved August 29 and since then have been on chat with them several times and given and "extra $25 for the inconvenience but it was not applied nor did I see the extra $25. I also have been told that my plan qualified when I applied but not when I was approved so I have to change plans. So I went to a verizon repreentative to find out what plan is comparable to one I have and was told I have to go back to Verizon itself to verify if it qualfied. I was kicked off the website while on chat hold three times on Friday for timing out and after an hour not getting a response --like no one --on chat today. I am a Vietnam veteran getting older and my income is shrinking. Is there a better provider for veteran's I should look at?
It wasn't easy but I had to reapply online after I moved then faxed DD 214/copy of ID etc for verification to a number (I added letter I was already getting discount but moved kicked off discount) then I got email to activate discount. It was very confusing and hard!! The whole process for veterans discount is ONLINE!!!!!