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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Promo Credit Still Not Honored!!
julesholl1967
Member

Get a new Galaxy A42 for $5 a month for 24 months they said......well after repeated attempts of contacting customer service since November 2021 we are still waiting for the $279.99 promo credit for each of the 3 phones to be applied over 24 mos!!! Consistently heard "it should show up on the next billing". Over it!!! Checked today and we can get 3 Apple 13Pros with Unlimited talk, text, & high-speed data that can’t slow down based on how much you use!!! 50Gig hot spot for each line plus more for the same price we are paying for useless A42 5Gs and throttled usage with the unlimited Start plan.  I'm all about brand loyalty but the brand should have just as much loyalty to their customers and stand behind what they promise!!!!!!!

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Re: Promo Credit Still Not Honored!!
vzw_customer_support
Customer Support

We need to take a look into this with you, please send us a Private Note for further assistance. 

*Gen

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Re: Promo Credit Still Not Honored!!
julesholl1967
Member

Any and all help with this matter would be greatly appreciated. We are happy with Verizon but tired of the run around. Had we known this promotion would not be honored we would have purchased different products!

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