I admit I have always bee skeptical about Verizon trade in promos as they look good on paper but I have heard several complaints from friends and relatives. Traded in my S10E on promo and was suppose to receive 550 credit, but instead received a meager 192. They claim they saw a different device than was expected, but I have the paper work. Plus you provide your device serial number before you complete the trade in process, so them claiming it's a different device is total garbage. I really liked my S10E and would not trade it in for that value. These trade ins should be instant credits. The current setup is not beneficial to the customer and allows Verizon to take advantage of you.
This is certainly not the way we want you to feel, jconwa03. We would love the opportunity to help you verify the information for your Trade-in. Can you please elaborate further? When and how was your Trade-in submitted?