I purchased a new phone under a special promo that was listed for online only. I called Verizon and they gave me the same deal. They said the promo price would be on bill after the second or third bill I would start seeing credits. Now Verizon is saying it’s no special deal on my account and they don’t see a deal ever being create anywhere by the company. This makes no sense. Where did I get this entire story from and why isn’t there a script of all my calls and notes for my account?
I didn’t understand how the credits works when I did it myself so I called to ask a rep. They later said they could do it with the promo. Either way Verizon is saying the deal never existed.