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Promo phone balances
Pandaveo
Member

I have the Samsung s20 fe uw. I got it supposedly for free when I switched from att. Now I'm considering upgrading but it says there is like almost 400 due on my phone. Its on my bill as a 30 charge that is credited. If I pay that will it be refunded/credited to my account? Or if I go to Verizon will they just take it off so I can trade it in? 

Re: Promo phone balances
vzw_customer_support
Customer Support

Hello Pandaveo! That's a great question. In order to keep the promotion active, you need to keep the Device Payment active for the 24/36 months as it was agreed. If you pay it off early, you will lose the promotion and no discounts will apply to the remaining balance. I hope this answers your question.  ~Aaron

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