Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Promo phone balances

I have the Samsung s20 fe uw. I got it supposedly for free when I switched from att. Now I'm considering upgrading but it says there is like almost 400 due on my phone. Its on my bill as a 30 charge that is credited. If I pay that will it be refunded/credited to my account? Or if I go to Verizon will they just take it off so I can trade it in? 

Re: Promo phone balances
Customer Support

Hello Pandaveo! That's a great question. In order to keep the promotion active, you need to keep the Device Payment active for the 24/36 months as it was agreed. If you pay it off early, you will lose the promotion and no discounts will apply to the remaining balance. I hope this answers your question.  ~Aaron