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Promotional Discount
Eforney
Member

I purchased my Iphone 7 on 12/21/16 during the promotional event where I am supposed to get a monthly credit for my device.  When will that start to show up on my bill.  It wasn't on my March bill.

Thanks, Elizabeth 

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Re: Promotional Discount
vzw_customer_support
Customer Support

That is a great question, Eforney and I’m happy to help you today. It’s important to us that you are clear on when you will be receiving the credit towards your account for the new phone and we appreciate your patience.

You will begin to receive device promotional credits on your bill 2 to 3 bill cycles following your purchase if all eligibility requirements are met. Can you please clarify what promotion was being advertised when the phone was purchased? Was there a trade in involved? Where was the promotion being offered (3rd party store, customer service, retail store)? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Promotional Discount
vzw_customer_support
Customer Support

That is a great question, Eforney and I’m happy to help you today. It’s important to us that you are clear on when you will be receiving the credit towards your account for the new phone and we appreciate your patience.

You will begin to receive device promotional credits on your bill 2 to 3 bill cycles following your purchase if all eligibility requirements are met. Can you please clarify what promotion was being advertised when the phone was purchased? Was there a trade in involved? Where was the promotion being offered (3rd party store, customer service, retail store)? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Promotional Discount
Eforney
Member

The promotion was offered through the verizon wireless website.  I bought my phone on the website.  It said a 2 year agreement would qualify for the credited discounts and that is what I thought I did.  I was to received a certain amount towards my phone each month.  I would never have bought it if I was not going to receive the discounts. 

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Re: Promotional Discount
Eforney
Member

See below for the deal I signed up for.  I did not do a trade-in, so I should have gotten a partial credit towards my phone.  I purchased it on 12/21/16 and deal ended 12/24/16.  Please let me know when I should expect to receive my credit.

http://therewardboss.com/iphone-7-free-trade-10mo-without-trade-verizon-wireless/

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Re: Promotional Discount
vzw_customer_support
Customer Support

We want to make sure that you qualify for your promotion, Eforney. Please send us a Direct Message.

Click on the link for steps on How To: Direct Message .

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Promotional Discount
EREMITM
Member

Exact same problem. Purchased iPhone 7 on 12/21/16 because of the $15 primotional rate.

So far, 6 contacts with Verizon. 2 calls, 3 chats, 1 twitter. Still not resolved. Ridiculous.

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Re: Promotional Discount
JetBunny
Member

Same issue. After contacting CS in late Feb, I finally got the promotional rate credits to show up (4 months in, not 2 - 3) BUT I'm still being charged the full rate on next month's bill. VZW obviously did not have their systems ready to support this promotion properly.

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Re: Promotional Discount
EREMITM
Member

Here's the text I received.

It will be interesting to see how this plays out!!

Can SOMEONE from VZW acknowledge that this was NOT a trade in promotion.

Free Verizon Msg: This is xxx I just wanted to let you know your trade in credit has been applied to the account and you will see the credits Free Verizon Msg: on your next bill and the credits for the months you have already paid on the account

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Re: Promotional Discount
paulkimjo
Member

Same issue I have now. My promotion was offered via verizon text/website. They definitely said I was eligible for the promotion, and after months without bill credit being applied to my bill, now they are saying that they can't apply the promotion as I'm not eligible for that, which is pretty absurd. I wouldn't have bought a new phone it if it was not for the promotion. Very disappointing.. I'm looking for an option to escalate the complaint and directly contact Verizon leadership.

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Re: Promotional Discount
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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